VARPIX

Refund Policy

Last Updated: February 04, 2026

1. General Overview

At VARPIX, we provide access to high-performance digital software through our proprietary Hub. Because our products are digital assets and hosted software instances, we have established the following guidelines regarding refunds to ensure a transparent and fair process for all users.

2. SaaS Hub Subscriptions

For our standard multi-tenant software-as-a-service plans:

  • Monthly Subscriptions: You may cancel your monthly subscription at any time. We do not offer refunds for partial months of service. Your access to the platform will remain active until the end of the current billing cycle.
  • Annual Subscriptions: Cancellations made within the first 14 days of the initial purchase may be eligible for a full refund. After 14 days, no refunds will be issued for the remaining unused period.
  • Free Trials: If you are on a free trial, you will not be charged if you cancel before the trial period ends.

3. Private Application Instances

Licensing and configuration for private software instances are handled as follows:

  • Configuration & Provisioning Fees: One-time fees for the bespoke configuration and provisioning of a private software instance are non-refundable once the instance has been activated and authenticated access has been granted.
  • Milestone Licensing: Payments made for the completion of specific software modules or technical phases (e.g., Technical Discovery, Prototype Activation) are non-refundable once the digital asset is accessible within the Hub.
  • Project Termination: If a project is cancelled during the engineering phase, you will only be responsible for the licensing fees associated with completed modules.
  • Technical Non-Conformance: If a software instance fails to meet agreed-upon technical specifications and VARPIX cannot rectify the issue within 30 days, a partial or full refund may be negotiated.

4. Non-Refundable Items

The following digital costs are strictly non-refundable:

  • Third-party API integration costs or infrastructure fees.
  • Provisioned software instances that have already been accessed by the User.
  • Technical Discovery phases that have resulted in a completed Software Requirements Specification.

5. How to Request a Refund

If you believe you are eligible for a refund due to technical non-conformance, please submit a request via email. Your request must include:

  • Your transaction ID or Reseller Invoice Number.
  • A detailed explanation of the technical issue or reason for the request.
  • Supporting evidence (e.g., error logs or screenshots).

Contact for Billing: [email protected]

6. Processing Time

Once a refund is approved, it will be processed within 5-10 business days. Funds will be returned via the original payment method through our authorized reseller.